Pshycology

Tuesday,19 July, I have learned about Psychology who taught by Mr.Yohanes Sulistyadi, I think he is good person, he can explain about his learning clearly.I'm very like it how to he taught the student in the class. and i got many thing about psychology.

What is the Psychology ?

• As a science to study the behavior.
• The behavior is invisible.
• Behavior of its various level, there is a simple behavior, such as reflexes and complex behaviors.
• Cognitive.
• Affective
• Psychomotor

Point of behavior in selling and servicing

• Polite head the list.
• Punctuality.
• Willingness to cooperate.
• Avoid bad habit.
• Personal appearance.
• Responsible for inside information.
• Understand first and than to be understood.