Assignment Hospitality Calculation

The Task “ Hospitality Calculation “

The important role the tourism industry on various aspects of life in Jakarta.

1.      The main role of tourism as a catalyst for change began when it was realized that the world community to pay for the trip 'journey' to the destination (more than 25 miles from his residence) exceeded U.S. $ 2 trillion in 1986, while the world's military budget just to pay no more than U.S. $ 1 trillion until 1987. The number of international tourists grew from 170 million in 1998 on 1971-635 bilion. In 2000, 700 million people traveled abroad and 62 percent of those with the purpose of recreation and leisure (recreation).

2.       The tourism industry has proved to be the driver of the economy based on small and medium enterprises (SMEs) so as to create income and employment opportunities for lower middle class.

The scope of the tourism business in Jakarta are :

1.       Entrepreneur

2.       Food and Beverage

3.       Residence or Resort

4.       Hotel Business Management ( Housekeeping , Front Office , etc )

5.       Event management ( Wedding Organizer , Event Organizer , etc )

6.       Travel and Ticketing airlines.

The variety of careers in hospitality and tourism industry are :

1.       Hotel and Apartment ( Front desk , Room attendant  , etc )

2.       Food and Beverage ( Waitress , bartender , chef , etc )

3.      Airlines and Cruise Ships ( Stewardess , Pilot ,etc )

4.      Spa Massage and Fitness centre.

5.      Casino , Pub , and lounge.

6.      Wedding Organizer.

Front Office Assignment '' Guest Complaint '' Task 2

The Task II “ Guest Complaint “

Here , I found three case guest complain problem in that story.

1. The First is, reception give the wrong of type of room. I would like to apologize to the guest for the wrong of the room, and I'll check back to the guest registration card is checked again, then I will move into the adjacent room, if room is still not there, I will give suggestion to move to another room or move a nearby hotel from our hotel.

2. The Second is the guest room over whelmed. I would like to apologize in advance to guests at his discomfort when he was in this hotel, and I will call maintenance for immediate repair of damaged rooms, if room is still not repaired, then I will ask the guest to move to another room with the same type of room, and I've going to give an explanation to the guest if currently in Bali is going rainy season, when the guests are foreign nationals.

3. The Third is not yet ready room in the hotel rooms and facilities damaged / dirty., I will check the room will be booked by guests the day before the guests arrive, if it was anyone knows yet, and when the guests had arrived I will explain the clock check-in time is 12 noon, on the question of facilities damaged room, before I would call maintenance to check in advance to fix it, if the condition is severe room facilities, I will offer another room , and I would like to apologize to the guest and I've be check all the hotel rooms in order to avoid such incident.

Assignment Psychology 4 " Observation''

TUGAS  MENGADAKAN  PENILAIAN  DAN EVALUASI  SERVICE  EXCELENCE

     

     1.  NAMA  PERUSAHAAN  : Abuba Steak restaurant

     2.  ALAMAT                      : jl. Cipete raya no.6

     3.  TANGGAL OBSERVASI  : 01/ 08/ 2011

SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	Provide the best service
KEPERCAYAAN / ASSURANCE	Servants can give suggestion
TAMPILAN / TANGIBLE	Appearance  a waiter should look clean and attractive
EMPATI / EMPHATY	Ready to help and attention to customers with good
KETANGGAPAN / RESPONSIVE	Should be able to quickly capture the willingness of guests

SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	Already applied
KEPERCAYAAN / ASSURANCE	Has not been applied
TAMPILAN / TANGIBLE	Already applied
EMPATI / EMPHATY	Has not been applied
KETANGGAPAN / RESPONSIVE	Has not been applied

Apa Yang Salah Dalam Implementasi CARE

Cekatan	Antusias	Ramah	Empati
-	A Waiters serve with coarse or too hasty pace	-	Servants are less concerned with the problem swiftly and not from a guest