TUGAS MENGADAKAN PENILAIAN DAN EVALUASI SERVICE EXCELENCE
1. NAMA PERUSAHAAN : Abuba Steak restaurant
2. ALAMAT : jl. Cipete raya no.6
3. TANGGAL OBSERVASI : 01/ 08/ 2011
SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER
| ITEM | BENTUK PENERAPAN |
| KEHANDALAN / REALIBILITIES | Provide the best service |
| KEPERCAYAAN / ASSURANCE | Servants can give suggestion |
| TAMPILAN / TANGIBLE | Appearance a waiter should look clean and attractive |
| EMPATI / EMPHATY | Ready to help and attention to customers with good |
| KETANGGAPAN / RESPONSIVE | Should be able to quickly capture the willingness of guests |
SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER
| ITEM | BENTUK PENERAPAN |
| KEHANDALAN / REALIBILITIES | Already applied |
| KEPERCAYAAN / ASSURANCE | Has not been applied |
| TAMPILAN / TANGIBLE | Already applied |
| EMPATI / EMPHATY | Has not been applied |
| KETANGGAPAN / RESPONSIVE | Has not been applied |
Apa Yang Salah Dalam Implementasi CARE
| Cekatan | Antusias | Ramah | Empati |
- | A Waiters serve with coarse or too hasty pace | - | Servants are less concerned with the problem swiftly and not from a guest |
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