Test of Computer 2

What is your favorite instant messenger ?

I think for this moment my favorite instant messenger in Google+. Looking at the google+ home social networking sites are more similar to the look of the ome on facebook.Especially, when i compare google+ pages and facebook simultaneously it makes no difference so i'm sure say that.

Fiture of Google+

•  Circles this fiture allow user to share the things or mind their likes, with a circle of friends. so ,user social networkin can share his contact to the grup according his necessity.
• Sparks is the place we can share contents which is in internet for share to friends, such as picture,video,etc.
• Hangouts this fiture can make a video call and video conference like a skype and windows messenger.

Test Of Computer

What is the important of E-mail and Blog ?

I think the are many importance E-mail and Blog , such as :

•  For communication that's easy , fast and cheap
•  E-mail can send file or attach picture, video etc
•  E-mail can send to multiple people simultaneously
•  E-mail can be used to send a letter or congratulations to the family at home or abroad
•  E-mail in the field of business , to make business deals or to send important documents
•  The importance of blog is , we can also devote creativity to another ,  for example in the field of design or literature.We can also demonstrate creation on blog perhaps it could be like the person and can also inspire others to create. Through blogs ,we can add knowledge about science and technology evolve.

Skype Vs Google+

Here, I would like to share some learning information today.Today , I have learn about IT i Seamolec. Just now, I have learn about skype and google+.Did you know what is the skype and google+ ? skype is messenger applications like yahoo messenger , msn messenger etc.but skype is more focused on voices service skype messenger is not the text so it is better known as application of VOIP is voice over internet protocol.Google+ is new social media service launched by Google to answer the needs of the users who facebookers have limited space , security and privacy, but there are some different a both of them.Before i know google+ i'm still use skype for video call but fater i know the feature of google+ i'm interested to use it, but it depends on necessity.I prefer use Google+ than Skype because if you want to make video call conference , Google+ is more than make you satisfied than skype the featured of google+ more complete.Beside that the capacity of video call ingoogle+ can reach 4-6 person as for in skype only 2 person, but don't worry if you want to use it Skype , you have to buy credit first to make a video call for 4 person.That's it different a both of them. This is below the picture of Google+ 

Task Psychology

Multinational Corporation

A multinational corporation (MNC) or enterprise (MNE), is a corporation or an enterprise that manages production or delivers services in more than one country. It can also be referred to as an international corporation. The International Labour Organization (ILO) has defined an MNC as a corporation that has its management headquarters in one country, known as the home country, and operates in several other countries, known as host countries.
The Dutch East India Company was the first multinational corporation in the world and the first company to issue stock. It was also arguably the world's first megacorporation, possessing quasi-governmental powers, including the ability to wage war, negotiate treaties, coin money, and establish colonies.
Some multinational corporations are very big, with budgets that exceed some nations' GDPs. Multinational corporations can have a powerful influence in local economies, and even the world economy, and play an important role in international relations and globalization.
Multinational corporations because of their enormous size, enjoy massive economic and political power which enables them to dictate terms to the under-developed countries. They are able to manipulate prices and profits and restrict the entry of potential competitors through their dominant influences over new technology, special skills, ability to spend enormous fund on advertising etc.
MNCs organize this operation in different countries through any of the following five alternatives:

1) Branches: The simplest form of extending business operations is to set up branches in the developing countries. Such branches bring with them the technology of the parent company and are linked up with it.
2) Subsidiaries: Multination also operates by setting up national affiliates as subsidiary companies. A subsidiary in a particular country is established under the laws of the country. Such subsidiary companies take advantage of the financial, managerial and technical skills of the holding company and also benefit by the international reputation that latter enjoys.
3) Joint Venture Company: a joint venture is the establishment of a firm that is jointly owned by two or more otherwise independent firms. Most joint ventures are 50:50 partnerships. At times, multinationals enter into a joint venture with an indigenous firm or agency. Under this arrangement of MNC makes available machinery, capital goods and technological expertise to the indigenous firm. This form of organization is adopted in those countries where the law requires control by nationals.
Joint ventures are attractive because: They allow the firm to benefit from a local partner’s knowledge of the host country’s competitive conditions, culture, language, political systems, and business systems. The costs and risks of opening a foreign market are shared with the partner. When political considerations make joint ventures the only feasible entry mode.
 The firm risks givingvJoint ventures are unattractive because:   The firm may not have thevcontrol of its technology to its partner.  tight control over subsidiaries need to realize experience curve or  Shared ownership can lead to conflicts and battlesvlocation economies.  for control if goals and objectives differ or change over time.
4) Franchise Holders: This is a special kind of arrangement by which an affiliate firm produces or markets the product of a multinational firm after obtaining a license from that firm. A formal contract is entered into between the affiliate firm and the multinational firm which specifically mentions the rights that are transferred to the affiliate firm and lays down the compensation (usually in the form of royalties) that it has to pay to the parent firm.
Culture is the set of values and beliefs shared by a group. This includes groups as small as social groups, and as large as a whole country. Since multinational companies operate in more than one country, they are exposed to many different cultures. Each culture has its own beliefs and values. To be successful in these foreign countries, multinational companies must have a global mindset, and be able to recognize and adapt to the differences.

Communication is the process of conveying messages. ‘’Successful communication in the international business environment requires not only an understanding of language, but also the nonverbal aspects of communication that are part of any community’’ (Ferraro, pg 73). Different countries are going to have different ways of communicating. If certain executives of a company want to do business with people from different countries, they need to understand how to communicate clearly with them, without mistakenly doing something wrong. The most obvious way of communicating with different people is with words, and therefore, some executives learn how to speak the language spoken in the foreign country. This act can show that the executive is truly dedicated to the work, and that he is willing to do anything to complete the deal. Greeting rituals are sometimes overlooked, but they shouldn’t be because they are more important in some parts of the world than others. ‘’In Japan, failure to show respect by exchanging business cards can get negotiations off to a very bad start’’(Schneider and Barsoux, pg 26) . ‘’While in France, greetings are highly personal and individual…as workers expect to be greeted individually’’(Schneider and Barsoux, pg 26) Another form of communicating is through hand gestures. Often goes unnoticed, hand gestures are as important as words themselves because they too have meaning behind them. ‘’ Cultures located in southern Europe and the Middle East employ a wide variety of gestures frequently with purposefulness’’(Ferraro, pg 79). Some hand gestures have different meanings in different countries. ‘’For example, the hand gesture where the index finger and thumb touch and create a ‘zero’ can mean different things in different places. In the US and UK, it means ok. In Russia it means zero. In Japan it refers to money. While in Brazil, it is viewed as an insult.Time is another communication system.In western cultures, people like to get to the point of the matter in business meetings and conversations. However, in other countries like Saudi Arabia and Russia, it is customary to converse first about unrelated matters before starting the business discussions for which the meeting was arranged. Barging straight into the business issue, without informal small talk at the beginning, may make them very uncomfortable and may ruin the negotiations.

Assignment Hospitality Calculation

The Task “ Hospitality Calculation “

The important role the tourism industry on various aspects of life in Jakarta.

1.      The main role of tourism as a catalyst for change began when it was realized that the world community to pay for the trip 'journey' to the destination (more than 25 miles from his residence) exceeded U.S. $ 2 trillion in 1986, while the world's military budget just to pay no more than U.S. $ 1 trillion until 1987. The number of international tourists grew from 170 million in 1998 on 1971-635 bilion. In 2000, 700 million people traveled abroad and 62 percent of those with the purpose of recreation and leisure (recreation).

2.       The tourism industry has proved to be the driver of the economy based on small and medium enterprises (SMEs) so as to create income and employment opportunities for lower middle class.

The scope of the tourism business in Jakarta are :

1.       Entrepreneur

2.       Food and Beverage

3.       Residence or Resort

4.       Hotel Business Management ( Housekeeping , Front Office , etc )

5.       Event management ( Wedding Organizer , Event Organizer , etc )

6.       Travel and Ticketing airlines.

The variety of careers in hospitality and tourism industry are :

1.       Hotel and Apartment ( Front desk , Room attendant  , etc )

2.       Food and Beverage ( Waitress , bartender , chef , etc )

3.      Airlines and Cruise Ships ( Stewardess , Pilot ,etc )

4.      Spa Massage and Fitness centre.

5.      Casino , Pub , and lounge.

6.      Wedding Organizer.

Front Office Assignment '' Guest Complaint '' Task 2

The Task II “ Guest Complaint “

Here , I found three case guest complain problem in that story.

1. The First is, reception give the wrong of type of room. I would like to apologize to the guest for the wrong of the room, and I'll check back to the guest registration card is checked again, then I will move into the adjacent room, if room is still not there, I will give suggestion to move to another room or move a nearby hotel from our hotel.

2. The Second is the guest room over whelmed. I would like to apologize in advance to guests at his discomfort when he was in this hotel, and I will call maintenance for immediate repair of damaged rooms, if room is still not repaired, then I will ask the guest to move to another room with the same type of room, and I've going to give an explanation to the guest if currently in Bali is going rainy season, when the guests are foreign nationals.

3. The Third is not yet ready room in the hotel rooms and facilities damaged / dirty., I will check the room will be booked by guests the day before the guests arrive, if it was anyone knows yet, and when the guests had arrived I will explain the clock check-in time is 12 noon, on the question of facilities damaged room, before I would call maintenance to check in advance to fix it, if the condition is severe room facilities, I will offer another room , and I would like to apologize to the guest and I've be check all the hotel rooms in order to avoid such incident.

Assignment Psychology 4 " Observation''

TUGAS  MENGADAKAN  PENILAIAN  DAN EVALUASI  SERVICE  EXCELENCE

     

     1.  NAMA  PERUSAHAAN  : Abuba Steak restaurant

     2.  ALAMAT                      : jl. Cipete raya no.6

     3.  TANGGAL OBSERVASI  : 01/ 08/ 2011

SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	Provide the best service
KEPERCAYAAN / ASSURANCE	Servants can give suggestion
TAMPILAN / TANGIBLE	Appearance  a waiter should look clean and attractive
EMPATI / EMPHATY	Ready to help and attention to customers with good
KETANGGAPAN / RESPONSIVE	Should be able to quickly capture the willingness of guests

SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	Already applied
KEPERCAYAAN / ASSURANCE	Has not been applied
TAMPILAN / TANGIBLE	Already applied
EMPATI / EMPHATY	Has not been applied
KETANGGAPAN / RESPONSIVE	Has not been applied

Apa Yang Salah Dalam Implementasi CARE

Cekatan	Antusias	Ramah	Empati
-	A Waiters serve with coarse or too hasty pace	-	Servants are less concerned with the problem swiftly and not from a guest